Privacy Policy
Privacy Policy for LULU HOPE Limited
Last updated: 11.10.2024
Lulu Hope Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website or services.
Contact Details
Name: LULU HOPE Limited
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: studio@luluhope.com
Phone: +44 (0) 20 8248 4578
Information We Collect
We collect and process the following types of personal information:
- Contact details (name, email address, phone number)
- Design preferences and project requirements
- Payment information
- Website usage data
How We Collect Your Information
We collect personal information directly from you when you:
- Contact us through our website or by email
- Engage our design services
- Make a payment for our services
We may also collect information indirectly through website analytics tools.
How We Use Your Information
We use your personal information to:
- Provide and improve our interior design services
- Communicate with you about your projects
- Process payments
- Analyze and improve our website performance
Legal Basis for Processing
We process your data based on the following legal grounds:
- To perform our contract with you when providing interior design services
- For our legitimate business interests
- With your consent, where applicable
Data Sharing
We may share your information with:
- Service providers who assist in our business operations
- Payment processors to handle transactions
- Legal authorities when required by law
We do not sell your personal data to third parties.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data in certain circumstances
- The right to restrict or object to certain processing
To exercise your rights, please contact us using the details provided above.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided above. You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk
This privacy policy template covers the key elements required for GDPR compliance in the UK. Lulu Hope Limited should customize it further with specific details about their data processing activities and ensure it accurately reflects their practices. It's advisable to have the final privacy policy reviewed by a legal professional to ensure full compliance with UK data protection laws.